Privacy Policy

This Privacy Policy explains how capabl AirCare collects and uses information when you use our clean-air recommendation funnel, request a pilot slot, or contact us on WhatsApp/call.

For the pilot stage, capabl AirCare may collect your name, phone or WhatsApp number, city, room details, usage pattern, room sealing information, current purifier status, recommendation score, selected plan, and messages you send to us. We collect this information to create your recommendation, contact you about installation, operate the rental/service relationship, improve the funnel, and maintain service records.

Some questionnaire answers may relate to health sensitivity, such as allergy, asthma, toddler, elderly, or clinic use. We use these answers only to estimate the appropriate air purifier capacity, filter maintenance needs, and service priority. We do not use this information to diagnose, treat, or make medical decisions.

We may also record first-party interaction events such as WhatsApp clicks, call clicks, reserve clicks, recommendation starts, page URL, referral/UTM details, browser user agent, session identifier, and selected purifier or plan amount. We use these records to understand which pages and campaigns create useful enquiries, to troubleshoot the booking flow, and to improve ad spend quality.

By submitting the reservation form or opening the WhatsApp recommendation flow, you consent to being contacted about your recommendation, pilot slot, installation, billing, service visits, and related support. You can ask us to stop promotional follow-ups at any time.

We may use trusted service providers such as Cloudflare for hosting/database infrastructure, GoatCounter for privacy-friendly website analytics, WhatsApp/telecom channels for communication, and advertising platforms for campaign measurement where enabled. We do not sell your personal information.

We retain lead and service information only for as long as needed for the pilot, customer support, legal, accounting, fraud-prevention, and operational purposes. You may request access, correction, deletion, or withdrawal of consent by contacting us through the same official channel used for your booking. We may need to retain limited records where required for legal, tax, dispute, or safety reasons.

We use reasonable technical and organisational safeguards, including restricted database access, to protect lead information. No internet transmission or storage system is completely secure.

Operator legal name, registered address, grievance contact, and support email should be confirmed in your booking confirmation or invoice. If those details have not been provided, please request them before making any payment.