Installation & Service Policy

capabl AirCare currently operates as a pilot in selected cities and neighbourhoods. Availability depends on inventory, service coverage, technician availability, and room suitability.

Before installation, we may ask for room size, room use, city/locality, sealing condition, occupancy, and special usage context. We may recommend a different device, multiple devices, or a room-sealing advisory after review.

Installation windows are scheduled over WhatsApp/call. You must ensure an adult is present, electricity is available, and the purifier can be placed in a safe indoor location. Missed appointments may be rescheduled based on availability.

Service visits may include device health checks, filter inspection/replacement, cleaning, performance advice, and pickup/replacement where needed. Frequency depends on your confirmed plan, local pollution load, usage hours, and filter condition.

Purifiers work best in reasonably closed rooms. Frequent door opening, leaky windows, incense/smoke, renovation dust, cooking fumes, and incorrect placement can reduce performance and may shorten filter life.

Please report unusual smell, noise, damage, water exposure, electrical issues, or reduced airflow promptly. Do not open, repair, wash internal filters, or modify the device unless instructed by capabl AirCare.

Emergency medical issues should be handled through qualified healthcare professionals. capabl AirCare provides air-cleaning equipment and maintenance support, not medical care.